How shipping rate is determined?
Your order will be delivered via Fedex Express. Therefore, the Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions will determined according to Fedex’s rate.
No subject to special offers.  

Who pay the Customs and Import Duties?
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Bejewelzone.com ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office.

How easy is the Easy Returns procedure?
As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

How is Our Return/Refund Policy?
If for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase date at bejewelzone.com. The jewellery must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Exchanges are not accepted at bejewelzone.com.

If you purchased an item from bejewelzone.com and had it shipped directly to you, please follow the instructions on your packing slip (also listed below:)

1. Indicate the return reason in the Return Reason column on the front of the packing slip next  to the line item you are returning.
2. Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
3. Affix the pre-printed return shipping label from the front of your packing slip to the outside of your shipping box.
4. Affix the return address label from the front of your packing slip to the top left corner of your shipping box.
5. Please ship your merchandise pre-paid and insured for the full purchase price to the address indicated on your packing slip.
6. All the shipping cost must be paid by you.

To find the nearest Fedex drop-off location in Malaysia, please call 1800-88-6363.
Please Note:

• Your packing slip must accompany your return.
• All returns are subject to inspection by our Quality Assurance team before a refund is processed.
• We will credit your original method of payment excluding delivery charges and 3 percent from purchase price(transaction charge) .
• Please allow  2 billing cycle for the refund to appear on your statement.
• bejewelzone.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.

 
Questions about your order?
Please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

HOURS OF OPERATION
Monday - Saturday     8:30 a.m. – 7:30 pm(GMT + 8 hours)   
Sunday     8:30 a.m -  2 p.m.(GMT + 8 hours)